Takeaways:
- Leigh Brown got a voice mail from a prospective client.
- The client needed a new Realtor because the one she was using didn’t listen.
- Don’t just pause and wait for your turn to talk. It matters that you have heard what your clients say.
The public has the right to demand more from its Realtors.
Agents, you need to listen better and stop aggravating your potential clients. Answers and questions do matter.
Leigh Brown is a full-time residential Realtor, speaker, coach and smartass. She works in the Charlotte, North Carolina, market with Re/Max Executive Realty and can be reached @leighbrown on all networks.