- Internalize scripts for stressful situations to make your clients comfortable.
- If somebody doesn't respond to you right away, it's probably just because he or she doesn't need your help right now. Don't take it personally and move on.
- Lose your ego by asking questions and listening to the answers. Saying, "tell me more about your situation," can be a useful go-to. "How can I best help you move forward with your goal?"
We conclude our series with five more tips from Tim and Julie Harris on how to survive being sensitive in a business that screams with emotion.
First, become OK with doing the things you don’t want to do when you don’t want to do them at the highest level possible. What have you failed to do or even try because of your fear?
Second, lose your ego. Make every stressful situation in the transaction less about you and more about the client and the solution. Want to be ultra successful? Be fascinated with your clients. Don’t let your phone interfere with a great conversation going on right in front of you.
Third, always find the good in the situation. Learn to ask yourself, “Why have the real estate gods sent sent me this challenge?” There’s always a reason, and you can learn from it if you face it head on instead of hiding your head in the sand. The fourth tip is to show compassion and empathy — without being a sponge!
[Tweet “Show emotion without being emotional. @TimandJulie”]
Finally, always end the day with gratitude and reflect on that the next morning to keep your tank fueled. Be the leader in everything you do. Remember — they’re not paying you for the service. They’re paying you for the result.
Subscribe to Tim and Julie Harris’ podcast on iTunes. To learn about the topics we discussed in today’s show, join our next group-coaching event.
Tim and Julie Harris have over 20 years’ experience in real estate. Learn more about their real estate coaching and training programs at timandjulieharris.com, or schedule a free coaching call with them at freecoachingcallsforagents.com.
